Receptionist Job at Footprint Ng
Footprint Ng is a bespoke Hospitality business development and training Firm with high regard for excellence, we have a network of seasoned and independent experts in every business facet, trained and well experienced to handle today’s hospitality’s Business challenge.
We are recruiting to fill the position below:
Job Position: Receptionist
Job Location: Abijo, Lagos
Employment Type: Full-time
General Purpose
- Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.
Key Responsibilities
- Welcome and greet guests
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest's payment method
- Verify and imprint credit cards for authorization
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Retrieve mail, packages and documents such as faxes for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Manage conference room bookings and scheduling
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel.
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area.
Education, Skills and Experience
- ND, B.Sc or HND qualification
- Guest / customer relations experience, preferably in a hospitality environment
- Strong working knowledge of relevant computer software including MS Office and booking and payment systems
- Numeracy skills.
- Administrative skills.
Salary
N50,000 - N70,000 monthly.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter explaining why you would be a great fit for the position to: footprinthjobs@gmail.com using the Job position as the subject of the email.
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