Relationship Officer Job at Fidelity Bank Plc

Fidelity Bank Plc began operations in 1988 as Fidelity Union Merchant Bank Limited. By 1990, it had distinguished itself as the fastest growing merchant bank in the country. However, to leverage the emerging opportunities in the commercial and consumer end of financial services in Nigeria, in 1999, it converted to commercial banking and changed its name to Fidelity Bank Plc. It became a universal bank in February 2001, with a license to offer the entire spectrum of commercial, consumer, corporate and investment banking services.

We are recruiting to fill the position below:

Job Position: Relationship Officer
Job Location: Lagos
Employment Type: Full-time

Job Objective(s)

• Assist customers get value for their money, make the right choices, and make their money work for them.
• Be the number one resource for customers to get advice on their account.
• Speaking with customers would also be a large part of your day-to-day work either over the phone or face to face in addition to providing solution to their financial needs.
• Duties & Responsibilities
• Follow up on customer’s requests such as pay-in cheques, collect cash, process drafts, process transactions, etc.
• Update new deposits and new accounts on the system daily.
• Responsible for recording new accounts, deposits and FX transactions daily.
• Make daily/periodic reports to the Branch Leader on marketing activities and/or prompt potential businesses in pipeline needing senior support, including other reports as may be required by Management from time to time.
• Ensure adequate adherence to Credit policies, processes, and procedures, book deals for new deposits within 24 hours.
• Follow up on processing of roll-over of investments and delivery of investment letters to customers within 24 hours of maturity.
• Responsible for opening new accounts and follow-up on outstanding documentation.
• Participate in all marketing plans and strategy development initiatives of the Branch Leader that will increase the market share/market penetration of the Branch.
• Ensure prompt response to internal correspondences i.e. memos/mails from within the Bank requiring your attention and/or response.
• Ensure sound work attitude, good working relationship with your supervisor/ colleagues and above all, your integrity/character must be above board.
• Carry out any other duty that may be assigned to you from time to time by the supervisor.

Qualification

• Minimum educational level: Bachelor's Degree in Social Science or Humanities or HND with a Master's Degree

Experience:

• Minimum of 1 year of working experience

Key Competencies / Knowledge:

• Deposit Base volume.
• Market Share growth
• Quality of risk assets created.
• Quality of Credit analysis / decisions.
• Timely delivery of investment letters and other correspondences to clients.
• Complete and accurate documentation for current accounts and investment holders
• Quality of Collateral documents for facility customers.
• Customer complaint level.