Remote Debt Recovery Agent Job at Mwanga Limited

Mwanga is a pioneer tech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa.We started our pilot operations in 2018 with a small agile team and have scaled impressively since then in results and team becoming trusted by key players for recoveries in Nigeria. We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

We are recruiting to fill the position below:

Job Position: Remote Debt Recovery Agent

Job Location: Remote
Employment Type: Contract

Responsibilities

• Manages recovery of overdue loan
• Contacting customers daily/weekly and informing them of their overdue loans
• Thoroughly understands assigned portfolio and product
• Responding to customer queries and escalating accordingly
• Following up with customers daily/weekly on previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Maintaining accurate, up-to-date customer account information
• Reporting accurate customers feedback daily/weekly.

Preferred Requirements

• Minimum Qualification: B.Sc/HND
• 0 - 2 years of relevant work experience
• Previous experience in tele-collections, tele-marketing, sales and Customer Service will be an added advantage
• Strong Written, Communication and Negotiation Skills.
• Ability to collaborate with a team in a fast-paced environment.
• Attention to details and strong Listening skills.
• Strong command of English Language and at least, one other local or international language.
• Performance driven, Agile, Teachable and willing to learn.
• Candidate should have a working Laptop.
• Persuasive, sales/marketing and analytical skills will be an added advantage.

Method of Application
Interested and qualified candidates should send their CV to: careers@mwanga.ng using "Remote Debt Recovery Agent" as the subject of the mail.