Retail Sales Associate

Deola Sagoe is a fashion visionary with a unique approach to her craft that has endeared her to fans and followers all over the world. Using African fabrics, hand-woven materials, and contemporising almost-lost traditional African techniques, Deola designs present a unique vision and attitude for the modern woman.

We are recruiting to fill the position below:

Job Position: Retail Sales Associate
Job Location: Lagos
Job Description

• We are seeking a result-driven professional with outstanding selling skills to join our team as Retail Sales Associate.
• The person in this position will be responsible for all sales job duties, from generating leads to closing sales.
• Stay up-to-date with product features and maintain our showroom’s visual appearance in high standards.
• Ultimately, you will ensure to achieve excellent customer service while consistently meeting the showroom’s sales targets.
• The Retail Sales Associate’s responsibilities will include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions.
• This person should also be able to promptly resolve customer complaints and ensure maximum client satisfaction.

Key Elements of the Role

• Report to the Head, Sales
• Act as the first port of call while welcoming customers to the showroom and answer their queries
• “Go the extra mile” to drive sales
• Be in constant communication with prospective customers via cold calls, warm calls, networking events and the use of social media with the goal of generating sales
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the showroom’s design)
• Liaise with customers and in house design/development teams in order to develop seasonal ranges
• Providing customers with accurate and timely sampling, costing, lead-time and delivery Information as needed working with the head office production team
• Identify potential new customers/markets in association with Head of Design and Product Development to develop business
• Identify key trends in association with Design and Production teams
• Utilize existing customer and resources to network and build customer referrals
• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers’ needs and provide assistance and information on product features
• Follow and achieve department’s sales targets on a monthly, quarterly and yearly basis
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in showroom
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with other departments to ensure proper customer service

Desired Skills & Experience

• Bachelor’s degree/HND in Business Administration, Marketing or any other relevant discipline with 3 years proven work experience as a Retail Sales Associate, Sales Representative or similar role
• knowledge of International fashion business practices and procedures
• Business acumen and understanding of the retail products and business cycle
• Basic understanding of sales principles and customer service practices
• Proficiency in English and basic Math skills
• Self-starter with mature analytical skills and ability to work under pressure
• Ability to handle people, processes and products
• Innovative and forward thinking, with a track record of executing new ideas
• Excellent organisational skills
• High level of attention to detail
• Good problem solving and decision making skills
• Good negotiation and persuasion skills
• Experience in the use of ERP
• Excellent verbal and written communication skills
• A good working knowledge of Microsoft Office tools such as Word, Outlook and Excel
• Working knowledge of customer and market dynamics and requirements
• Track record of over-achieving sales targets
• Hands-on experience with POS transactions
• Familiar with inventory procedures (FIFO, LIFO, etc)
• Excellent communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner
• Ability to work long hours
• Ability to coordinate external partners
• Excellent poise, presence, and presentation skills

Compensation & Benefits

• N1m – N1.2m (Gross Annual Income)
• Medical Insurance
• Pension Contribution
• Telephone Allowance