Sales Representative Job at Extraado

Extraado is an online booking and management platform for salons, spa, beauty and wellness businesses; designed to connect customers to businesses around them. We believe booking hair, nails, beauty and wellness appointments should be easy, convenient, straightforward and hassle free for everyone. We aim to achieve this by providing customers with more choices neareast to them. Providing reviews, 24/7 easy booking process with a few swipes, with simple payment options.

At Extraado, we understand salons, spas, beauticians and wellness businesses deserve the right tools. As a result, we partner with businesses and professionals in the industry to build our platform around their needs; enabling partners to focus on customer satisfaction rather than administrative duties. We aim to use technology to help our partners increase efficiency and peak revenue, by connecting them to new customers, providing tools and features to maintain existing customer base. We use technology to streamline the booking process, simplify client and business management. Helping our customers grow their business, making informed business decisions with reliable business data and analytics.

We are recruiting to fill the position below:

Job Position: Sales Representative

Job Location: Lagos (Remote)

Summary

• We are looking for a sales representative to join the business to help with pre-launch sales and business onboarding; someone with eyes for detail to develop new leads, create brand awareness and introduce businesses to the platform.

Your Role

• As a sales representative, you will be working remotely to identify potential customers and leads, develop a rapport with them; arrange meetings to visit their salon or business to introduce and sell the platform. Anticipate, discuss, and resolve concerns, gather customer needs and general feedback on the platform from business customers.
• Help customers with online registration and onboarding process. Communicate with customers and colleagues electronically in a timely manner via email, telephone, instant messaging/live chat and Microsoft Teams. Use customer relationship management (CRM) software to record data.
• You are expected to maintain up to date knowledge of our services and platform features and work to meet business development goals, targets and drive positive company sales results. Work closely with management and engineers. Represent the business in good manner and image at all times.

Your Qualities

• Bachelor’s Degree in relevant field or equivalent qualifications
• 2-3 years of sales experience.
• Must be comfortable working independently and making minor decisions without direct supervision.
• Independent and able to work alone and in a Team.
• Knowledge and experience of using CRM software/tools.
• Good sense of organisation and keen attention to detail.
• Knowledge of customer service best practices and desire to participate in trainings and professional development.
• Strong verbal and written communication skills in English.
• Knowledge of Microsoft Office 365 suite.