Ticketing and Reservation Officer Job at Choice Talents NG

Choice Talents NG is Nigeria’s preferred talents management company. Our goal is to help build successful businesses through effective talent, resource and process management.

We are recruiting to fill the position below:

Job Position: Ticketing and Reservation Officer

Job Locations: Abuja (FCT) and Lagos
Employment Type: Full-time

Responsibilities

• Handle booking requests from clients, including flights, accommodations, transportation, and other travel-related services.
• Coordinate with airlines, hotels, car rental agencies, and other service providers to secure reservations and confirmations & ensure accuracy of booking details, including travel dates, times, and preferences.
• Assist clients with visa applications, passport renewals, travel insurance, and other documentation needs.
• Provide exceptional customer service to clients, addressing inquiries, resolving issues, and offering assistance throughout their travel experience.
• Manage changes or cancellations to reservations as needed, while minimizing disruptions to clients' travel plans.
• Prepare and distribute travel itineraries, tickets, vouchers, and other necessary documentation to clients.
• Ensure all travel documents are accurate, up-to-date, and comply with relevant regulations and requirements.
• Anticipate clients' needs and preferences, offering personalized recommendations and assistance to enhance their travel experience.

Requirements

• HND / B.Sc. Degree in Hospitality Management, Tourism, Business Administration, or a related field preferred.
• 3+ years of work experience in a similar role.
• Strong communication skills, both verbal and written, with the ability to interact effectively with clients, colleagues, and external partners.
• Proficiency in computer applications, including Microsoft Office Suite and travel booking software.
• Adaptability and flexibility to work in a dynamic environment
• Customer-focused mindset with a passion for delivering exceptional service.

Method of Application
Interested and qualified candidates should send their Application Letter and CV to: jobs@choicetalents.com.ng using the Job Position as the subject of the email.