Call Centre Agent Recruitment at Camillo Outsourcing

Camillo is a Business Process Outsourcing firm whose business is to increase clients’ productivity, operational efficiency, and in turn profit by taking over some of their intensive business processes as well as its administrative tasks based on measurable performance metrics. At Camillo, we analyze client issues beyond conventional wisdom to create opportunities for our clients, prospects, colleagues, and community.

We are recruiting to fill the position below:

Job Position: Call Centre Agent

Job Location: Surulere, Lagos
Employment Type: Full-time

Responsibilities

• Make inbound and outbound calls and provide accurate, satisfactory answers to queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.

Requirements

• OND qualification with 1 - 2 years relevant work experience.
• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport buildingskills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems.

Method of Application
Interested and qualified candidates should send their CV to: hr@camillo.ng using "Call Centre Agent" as the subject of the email.