Customer Service Executive Job at Amari Gardens and Resort Limited
Amari Gardens and Resort Limited - We are working with stakeholders to build high quality, cost-effective, luxury homes in Nigeria, growing to expand operations across Africa.
We are recruiting to fill the position below:
Job Position: Customer Service Executive
Job Location: Omole Phase II, Lagos
Employment Type: Full-time
Key Responsibilities
- Serve as the first point of contact for clients, addressing their needs promptly and professionally.
- Handle inquiries via phone, email, and in-person with a focus on delivering exceptional customer service.
- Maintain up-to-date knowledge of our property listings and market trends to provide accurate information to clients.
- Continuously seek opportunities to improve client satisfaction and contribute ideas to enhance our service offerings.
- Assist clients with property listings, viewing arrangements, and documentation processes.
- Resolve customer complaints and issues efficiently, ensuring a positive outcome.
- Collaborate with the sales and property management teams to ensure seamless communication and service delivery.
- Manage and update customer records, ensuring all interactions are logged accurately.
Qualifications
- Proven experience in a customer service role, preferably within the real estate industry.
- Strong communication and interpersonal skills, with the ability to build rapport quickly.
- Excellent problem-solving abilities and a proactive approach to customer care.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Familiarity with real estate procedures, contracts, and documentation is a plus.
- Proficient in Microsoft Office Suite and CRM systems.
What We Offer
- A competitive salary with performance-based incentives.
- Opportunities for professional growth and career advancement.
- A supportive and dynamic work environment.
- The chance to work with a leading name in the real estate industry.
- Comprehensive training and development programs.
Method of Application
Interested and qualified candidates should send their CV to: talent@4pointproperty.com using the Job Position as the subject of the email.
Note: If you are passionate about providing exceptional customer service and want to be part of a growing and dynamic real estate team, we would love to hear from you.
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