Customer Service Officer Job at Mopheth Group

Mopheth Pharmacy is a leading Lagos?based 24?hour retail and healthcare brand that began in 1997 and has grown from a community pharmacy into a multi?outlet group serving diverse customer needs.
The Group now operates across several categories including Pharmacy, Supermarket/FMCG, Electronics, Café/Restaurant, Skincare, Wellness, and Safe?Water Production, offering customers genuine products sourced from reputable channels.
Mopheth is built on strong values—excellence, integrity, innovation, and exceptional customer service—delivering a trusted retail experience across all branches.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities:

• Attend to customers promptly and professionally across all business units.
• Provide accurate product information and guide customers on pharmacy, supermarket, electronics, and food items.
• Handle inquiries, complaints, and service issues courteously and ensure timely resolution.
• Maintain a clean, organized, and customer?friendly service area.
• Support sales operations by directing customers, processing requests, and escalating issues where necessary.
• Record customer feedback and report recurring issues to management for improvement.
• Ensure excellent customer experience aligned with Mopheth’s service standards.

Requirements

• OND / HND / B.Sc Degree in any discipline.
• 1–2 years of customer service or retail experience (FMCG, pharmacy, hospitality is an advantage).
• Strong communication and interpersonal skills.
• Ability to multitask in a fast?paced retail environment.
• Customer?focused attitude with professionalism and patience.
• Basic computer literacy (POS experience is a plus).

Salary
N200,000 per month. 

Method of Application 
Interested and qualified candidates should send their CV to: [email protected] using the Job Position as the subject of the email.