Front Desk Officer Job at Cordros Capital Limited
Cordros Capital Limited is a leading financial services group in African markets with a reputation for wealth creation. We are licensed as Brokers/Dealers and Issuing House by the Securities & Exchange Commission and the Nigerian Stock Exchange. Cordros offers a broad range of services to a diversified client base which includes private clients, small businesses, financial institutions, corporations and governments.
We are recruiting to fill the position below:
Job Position: Front Desk Officer
Job Location: Lagos
Job Grade: Contract
Reporting Line: Team Lead, Admin & Projects
Job Purpose
- Cordros Capital Limited needs a professional Front Desk Officer to manage our front office and provide exceptional customer service. The ideal candidate will serve as the first point of contact for visitors and clients.
- This role involves handling various administrative tasks, providing exceptional customer service and supporting the smooth operation of the front office.
- This role is essential in creating a welcoming and organized environment while ensuring seamless communication and support across the office.
Responsibilities
- Warmly greet and welcome visitors with a polished, professional demeanor, ensuring they feel valued and comfortable.
- Efficiently manage the visitor log, issue visitor passes, and guide guests to the appropriate meeting rooms or personnel.
- Serve as the primary point of contact for client inquiries, providing accurate information and directing them to the correct resources with a friendly, helpful attitude.
- Ensure the reception area reflects the company's image, maintaining a high standard of cleanliness and organization.
- Handle incoming and outgoing mail, packages, and deliveries efficiently, ensuring accurate distribution to the appropriate departments.
- Assist in the preparation of company documents, reports, and presentations, ensuring they are professionally formatted and error-free.
- Maintain a tidy, organized, and inviting reception area, ensuring that all promotional materials, magazines, and brochures are up-to-date and displayed attractively.
- Manage office supply inventory, placing orders as needed and ensuring the office is well-stocked with essentials.
- Coordinate and schedule meetings, ensuring meeting rooms are prepared and equipped with necessary materials or technology.
- Answer, screen, and route incoming calls promptly, ensuring clear, courteous, and effective communication.
- Manage the company's main email account, responding to inquiries or directing them to the relevant department promptly and accurately.
Job Requirements
Education:
- A Bachelor's Degree in Office Management, Communication, or a related.
- A Second Degree and/or Completion of Relevant Professional Certification will be an added advantage
Work Experience:
- Minimum of 2 years of experience in a front desk, receptionist, or customer service role, ideally in a corporate setting.
- Proven ability to manage multiple tasks efficiently in a fast-paced environment.
Knowledge:
The incumbent must have proficiency knowledge in the following areas:
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with office equipment.
- Ability to handle multiple tasks and prioritize effectively.
- Data Entry.
Skills:
- Outstanding verbal and written communication skills with a clear, articulate speaking voice.
- Excellent time management skills, with the ability to prioritize and manage multiple responsibilities effectively.
- Exceptional customer service skills, with a focus on creating positive, memorable experiences for clients and visitors.
- Strong organizational skills and attention to detail.
- Multitasking Expert
Behavioral Attributes:
- Highly professional and polished, with a strong sense of personal integrity and discretion.
- Friendly, approachable, and proactive, with a natural ability to connect with people.
- Confident, well-spoken, and able to handle difficult situations with poise and diplomacy.
- Adaptable and flexible, thriving in a dynamic and ever-changing work environment.
- Strong team player with a collaborative mindset, always willing to go the extra mile to support colleagues.
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