Customer Success Representative

Gespanne Limited is currently recruiting suitably qualified candidates to fill the position below:

Job Position: Customer Success Representative
Location: Nigeria

Job Description

• We provide full on the job training in learning a product line to inform, assist and educate customers on how products work.
• All candidates must have excellent written and verbal communication skills, and a commitment to quality support service to customers.
• We are currently seeking a Customer Success Representative who will serve as full time employee supporting our sales team.
• Our customer success reps. will implement sales support action items as needed to promote excellent customer service and ensure customer satisfaction.

Tasks and Responsibilities

• Respond to all consumer inquiries in a professional and efficient manner,
• Troubleshoot and resolve consumer complaints and issues,
• Maintain a positive image for our company,
• Adhere to provided training materials to ensure even customer service.
• Keep our customers informed of available products and services as at when due,
• Accurately assess customer needs to recommend suitable products or pass along consumer leads to sales department personnel,
• Provide quality customer service for our customers,

Salary Range
‎N80,000 - ‎N120,000.